A fillable 8-dimension rubric that scores your retention motion on a 0-3 scale - built for the VP/Director who owns GRR, not NRR.

NRR hides what the CS function actually controls. This rubric isolates retention quality - logo survival, contraction discipline, renewal hit rate, multi-product penetration, sponsor coverage, adoption - and gives you a single GRR-ready scorecard to take into your next QBR.

01 · What's included

What's included.

8 dimensions, 0-3 anchors per dimension, totaling 0-24 with concrete next-QBR agendas per band
Printable PDF (A4) + editable Markdown source - bring to your QBR, fill in, screenshot, ship
Built for B2B SaaS CS leaders in the $20M-$300M ARR band
Lifetime updates - rubric revised each quarter as the playbook compounds

Need more than a single artifact?

If the rubric surfaces something structural — a Stabilize or Burning platform band — the engagement exists for that. Not a toolkit buyer on autopilot, just a practitioner pricing out the right shape of work.

Email to begin →↑ Back to the toolkits page